CN
Cindy N
1 reviews | Active since Jul 2009
06 Mar 2019, 13:45
Bad Service
I've logged an enquiry with Bonitas since 13 February 2019. I've made contact via all the communication touch points - the live chat ,Contact Centre and email. At no time was I provided with positive feedback.The Contact Centre kept me on hold on 2 occasions resulting in me having to end the call. This happened today where I was on hold for +-15 min. The service we’ve received from Bonitas in the past few weeks has really been unacceptable and I’m very dissatisfied.
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
07 Mar 2019, 16:53Hello cindyn,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Bonitas Medical Fund's reply07 Mar 2019, 16:53
Official
Hello cindyn,
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Thank you for submitting your details to us through Hello Peter.
This is to confirm that we have received your information and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
CN
Cindy N's updateReviewer Update
08 Mar 2019, 15:28I have received a response yesterday which is the same response that I've received in the month of February. It appears that no one has really taken the time to read our profile or look at the history. The response I've received seems one that is standard or pre-written. Please be advised that Bonitas covered the same procedure in April 2018. When I highlighted this to all the consultants that I spoke to the response was that they will investigate. Please treat with urgency and let me know.
CN
Cindy N's update08 Mar 2019, 15:28
Reviewer Update
I have received a response yesterday which is the same response that I've received in the month of February. It appears that no one has really taken the time to read our profile or look at the history. The response I've received seems one that is standard or pre-written. Please be advised that Bonitas covered the same procedure in April 2018. When I highlighted this to all the consultants that I spoke to the response was that they will investigate. Please treat with urgency and let me know.