bad service

I was on bonsave option were by you do have savings on the medical aid,at 1st i thought its a great thing to have until i change my option to primary option. I called the center the 10th December 2018 spoke to untrained consultant were by i was been mislead. I ask the consultant since i have cancelled my savings option as from the 1st January 2019 ,then i was told that they will only send the forms to me after 1st January for my savings. I asked when can i get my money to be deposited in my account he said after i complete the application and submit them then money will take 7 working days to be in my account.

I called back the 7th January 2019 now i am told that there is a waiting period of 5 months?i asked were that come from as the previous consultant never told me about that, Then i request that they listen to the call and tell me who didnt do there job cause i have been misleaded. No one came back to me after i called several times story been changed an i request the TM to call me. TM call me an say they apologies but still i am waiting for what i was promised on the call.TM said her manager will call me till now i am still waiting.

Overall Bonita have a very bad services when comes to explaining how there products works and they dont keep there promises to get back to there client.