wL
welma L

1 reviews | Active since Aug 2017

22 Oct 2018, 15:54

bad service

So you send a application and after a week from now feedback and emails send requesting feedback and still now reply you call the call center and speak to a consultant to get answers and the call gets drop. Why should a client send follow ups regarding feedback, i am thinking twice using this medical aid provider if you dont get any service when applying how will the service be once joined

0
Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply22 Oct 2018, 16:49
Official

Hello welma-landman,

Thank you for submitting your details to us through Hello Peter.

This is to confirm that we have received your information and that we are currently investigating this matter.

Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.

Kind regards,

Bonitas Team

Best regards,