Bad Service

I am absolutely disgusted by the service I received. I needed authorization for an emergency procedure, which was life threatening, I had to continuously call to chase up my authorization. I sent an email to complain I received no feedback so I sent another email weeks later which they rep**** to say that the turn around is 8 hours for authorization, however when I had called the first time they advise that as it was an emergency I would received authorization in 2 hours. My tube had burst and was damaged beyond repair, I blame the medical aid for the delay in attending to my emergency authorization, now I have to live with the damage.