Bad service

I'm am still waiting for a authorization number from Bonitas for a procedure that was suppose to have been done at 7h30. I submitted my request on the 22 of March and still have not reviewed feedback. I'm have been told that my issue is with medical advisors and no one wants to give me a direct contact number. Every agent I speak to keeps telling me that they will call me back and they never do. The time now is 9h00 and I am still waiting for an authorization number at the hospital and Bonitas medical aid could not be bothered. I have requested to speak to a superior but turns out that Bonitas superiors don't speak to their clients. I have been put on hold, calls are cut on me. I call back and still get the same service. Now I'm asking my self if it's racial or bonitas just does not give a damp about what we go through with them. Such appalling service I'm getting. I'm disgusted