bad service

I joined bonitas medical aid in the year 2015, ever since then I have experience just problems with them, not covering medical bills as i was promised, i would then receive first warning letters from hospitals, i would then have to contact bonitas waiting for several minutes for them to answer, eventually they would answer and i get told that they are experiencing a high volume of calls and my details will be tsken and i will be called back Which NEVER HAPPENS. I then decided to terminate my membership with them, and this was the final straw on the 16 november i called in to inform them of my termination i get told im going to be transferred to the correct department (thinking i woul be assisted with my query) agent by the name of Lebogang on the other side tells me i need to send a request via email to terminate my membership which was what i did. My main concern was to just leave the medical aid for the end of november i asked the agent so when will it be terminated she then told me at the end of november if i do send them the email before the end of the day which was 16/11/2017 i then confirmed and asked her the question again where she again rep**** it would be for the end of november. Soon after that i received my certificate of membership and seeing that my termination date is for 31/12/2017 i immediately contacted the medical aid as i was not given that information i stressed the fact that i wanted ut to be terminated at the end of november and the agent assured me that i do not have to worry as long as i send them the request before the end of the day. I requested to speak to one of the team leaders and was told he was unavailable i then asked for a recording of the call to be listened to the agent told me she will send the request through and they will provide me with feedback two days later i called back as i have not receives the feedback yet as i was promised i then nonchalantly get told that they dont have any feedback yet but will inform me as soon as they have feedback. Up until today 01/12/17 i have not received a single communication with regards to this from the medical fund and just this morning my monthly membership premium was deducted. I am really disheartened and feel that bonitas medical does not make things very easy and transparent for members. I would not recommend this medical fund to anyone.