Bad service

<p>I haven't had joy with Bonitas medical aid since i started i was signed to a wrong plan, that was sorted after a long time and i was over charged. A refund was supposed to be processed i have been sent from pillar to post i spoke to Rejoice on the 10/06/2016 she said that the difference will be put towards the month premium. To my suprise no refund was made and still i had been charged the full amount. I called Bonitas again on the 23rd was told to speak to mt HR as they need to relise not really sure , then i had spoken to a Fikile who is the supervisor. Today is the 28th i haven't received a refund nor a call from Bonita to follow up , I called and spoke to Desire who has no idea what i was talking about i then asked to speak to supervisor she put me on hold and come back to say she was busy and that Bontle will call me back that was around 8:30 till now i haven't received a call back. </p>