Bad Service

I am so stressed. My little one was born due to an emergency. I filled in the forms to add my little one to the medical aid. A waiting period was imposed. All bills on now being rejected as the registration date falls outside of the treatment date. I cannot afford to pay the bills out of pocket and I have been a good client to Bonita's for over 10 years and are rejecting the claims. I was promised by one agent that everything will be sorted. It's gone months now and nobody got back to me.