Bad Service,

I am bonitas medical aid client.

I am aggrieved by the service I have recently received from Bonitas.

When I app**** for my medical aid I nominated two doctors for me and for my daughter, I went to the Dr on the 22 of November 2021, when the dr submitted the claim he was told he is not nominated. I then called Bonitas for 14 minutes without no help, I called again for almost 24 minutes then the agent told me that the dr was nominated, now the dr calls me that he cant claim because he is still not nominated, I called 35 minutes to speak to the supervisor, no help, I have spent a lot of money trying to beg Bonitas to clean the mess they have created. Still no help. I need help. I need to be compensated by Bonitas as I took time off to sort out this mess.

My Bonitas membership number is *** and my number is ***.

Martin Phooofolo.