Bad feedback time

I am on the Bonitas Bocap option, I usually dont have issues regarding medication if its on the list of paid medication. This year started with a error on their side, and they didnt pay for somthing i had to pay cash. Then on the 28th Feb i went to the doctor and got a prescription for antibiotics, The ones i usually get and the medical aid pays for it, Got to the pharmacy, she told me i need to pay on full as they are not paying it, The lady at the pharmacy said i mist contact them and claim back as there is a error on Bonitas side, as i am not the first patient that this error is happening with, The same day i emailed Bonitas and up to today 11th April i have not received a answer as to what is going on, i do get emails stating its been send to this department and then this department. Its going on 2 months and this issue has not been resolved.