DM
Dee M

1 reviews | Active since Aug 2018

05 Jul 2023, 20:02

Bad Faith

I transferred funds to my debit account late and missed the debit order by a few hours. When this happened I immediately e-mailed Bonitas and asked for bank details. I received them a day later and immediately made a payment and sent through the POP to the queries e-mail address after their email to the credit control department kept bouncing. Now my claims are being REJECTED because my account is SUSPENDED! How, it's barely been 2 days and I paid you within a few hours.

You become prudent to try and maintain and good relationship with them and they use that to ***** you over. Such bad faith, honestly can't believe it!

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Replies (1)
Bonitas Medical Fund
Bonitas Medical Fund's reply05 Jul 2023, 20:56
Official
Hello Dee M Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 17:00 Monday – Friday. Closed on weekends and public holidays
     Your enquiry will be attended during office hours. Kind Regards
  The Bonitas Team