BAD experience with BONITAS - 5months and still waiting

This is my second Bonitas review, and after 5-months I am still waiting for Bonitas to refund me my savings, and we are in 2026 now ! Can you believe it !.What is their next excuse now? I am still waiting ! Or should I expect another automated email response, no calls and wait for another 100-years with no action? What BONITAs excels exceptionally well is testing your patience beyond its limits, collecting numerous documents from you, sending email automated responses only when you send them an email enquiry. It is a NEVER-ENDING NIGHTMARE ! I should have reported them to the council for medical scheme, ***. and FAIS for poor service etc. I did not learn my lesson from Maria J, as it seems this is how this company operates: https://www.hellopeter.com/bonitas/reviews/unable-to-get-savings-refund-***