Bad Customer service of their consultant Bontle Gumbu

BonitasMedical I am dissatisfied with the service of Bontle Gumbu. Your phone consultants was very rude. Time 15:57 that is 20minutes later,I was still waiting for supervisor/team leader to assist even when your rude employee Bontle Gumbu the lady on the line said it won't make a difference #badcustomerservice. I still did not get help

with option of calling bonitas to request them to pay for my claim but I failed due to Bad Customer service of their consultant Bontle Gumbu who was rude and I requested to speak to her supervisor who I waited for 20min and having to wait 40 min before I can be assisted. When she got to the phone I straggled to hear her then she gave me different information from Bontle ,I don’t know what should I do as I feel let down by this medical aid scheme I will be changing my membership on the next transfer period.