DP
Denver P
1 reviews | Active since Dec 2019
22 Dec 2025, 10:02
BAD CUSTOMER SERVICE FROM BONITAS
I have had the worse experience with customer service from Bonitas and Askus broker that's linked with Bonitas. I cancelled twice and looks like I have to cancel again.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
22 Dec 2025, 10:27Hello Denver P
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out. To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum.
Kindly note that we are unable to retrieve any details using the query reference number 22122Q988Y7 provided. Kind regards, Bonitas Team
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out. To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum.
Kindly note that we are unable to retrieve any details using the query reference number 22122Q988Y7 provided. Kind regards, Bonitas Team
Bonitas Medical Fund's reply22 Dec 2025, 10:27
Official
Hello Denver P
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out. To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum.
Kindly note that we are unable to retrieve any details using the query reference number 22122Q988Y7 provided. Kind regards, Bonitas Team
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out. To assist you further, kindly provide your membership number or the ID number of the principal member privately. This will help us investigate your enquiry while ensuring your personal information remains protected and is not visible on this public forum.
Kindly note that we are unable to retrieve any details using the query reference number 22122Q988Y7 provided. Kind regards, Bonitas Team
Bonitas Medical Fund's replyOfficial
22 Dec 2025, 13:22Hello Denver P
Thank you for submitting your details through hellopeter. We will investigate this matter.
We value your patience and understanding while we work to resolve this issue promptly. Kind regards,
Bonitas Team
Thank you for submitting your details through hellopeter. We will investigate this matter.
We value your patience and understanding while we work to resolve this issue promptly. Kind regards,
Bonitas Team
Bonitas Medical Fund's reply22 Dec 2025, 13:22
Official
Hello Denver P
Thank you for submitting your details through hellopeter. We will investigate this matter.
We value your patience and understanding while we work to resolve this issue promptly. Kind regards,
Bonitas Team
Thank you for submitting your details through hellopeter. We will investigate this matter.
We value your patience and understanding while we work to resolve this issue promptly. Kind regards,
Bonitas Team
DP
Denver P's updateReviewer Update
22 Dec 2025, 13:28I have no break in membership or cover with medical aid, there should be no waiting periods. As per the council of medical schemes you cannot impose a general waiting period if there is no break in cover.
DP
Denver P's update22 Dec 2025, 13:28
Reviewer Update
I have no break in membership or cover with medical aid, there should be no waiting periods. As per the council of medical schemes you cannot impose a general waiting period if there is no break in cover.
Bonitas Medical Fund's replyOfficial
22 Dec 2025, 14:37Hello Denver P
Thank you for submitting your details through hellopeter. We will investigate this matter.
We value your patience and understanding while we work to resolve this issue promptly. Kind regards,
Bonitas Team
Thank you for submitting your details through hellopeter. We will investigate this matter.
We value your patience and understanding while we work to resolve this issue promptly. Kind regards,
Bonitas Team
Bonitas Medical Fund's reply22 Dec 2025, 14:37
Official
Hello Denver P
Thank you for submitting your details through hellopeter. We will investigate this matter.
We value your patience and understanding while we work to resolve this issue promptly. Kind regards,
Bonitas Team
Thank you for submitting your details through hellopeter. We will investigate this matter.
We value your patience and understanding while we work to resolve this issue promptly. Kind regards,
Bonitas Team