DM
Denis M
1 reviews | Active since Mar 2023
09 Mar 2023, 08:16
Bad Customer service
Both my wife and I are members of the Bonitas Medical Aid...I am on the Standard option and she is on the Boncap option. In the past week or so we have app**** for the names of Port Elizabeth ICPS orthopaedic surgeons with no response (for my knees) and authorisation for my wife to consult a eye specialist with the objective to undergo laser treatment to remove cataracts. Within this regard no response has been given either . I find this highly disappointing as both of the above are matters of urgency . Can a Manger please contact me on *** in order to expedite these requests
Helpful (0)
Replies (9)0
Replies (9)
Bonitas Medical Fund's replyOfficial
09 Mar 2023, 08:45Hello Denis M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Bonitas Medical Fund's reply09 Mar 2023, 08:45
Official
Hello Denis M
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) to investigate your enquiry.
Kind regards
Bonitas Team
DM
Membership NO *** (mine) my wife ***...
Denis M's updateReviewer Update
09 Mar 2023, 09:43Membership NO *** (mine) my wife ***...
DM
Denis M's update09 Mar 2023, 09:43
Reviewer Update
Membership NO *** (mine) my wife ***...
Bonitas Medical Fund's replyOfficial
09 Mar 2023, 09:56Hello Denis M
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply09 Mar 2023, 09:56
Official
Hello Denis M
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
DM
Denis M's updateReviewer Update
09 Mar 2023, 10:08Thanks
DM
Denis M's update09 Mar 2023, 10:08
Reviewer Update
Thanks
Bonitas Medical Fund's replyOfficial
09 Mar 2023, 12:28Hello Denis M
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply09 Mar 2023, 12:28
Official
Hello Denis M
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
DM
Denis M's updateReviewer Update
09 Mar 2023, 12:50I rep**** thanks on my cell phone per you request ...waiting for Bonitas to respond!!
DM
Denis M's update09 Mar 2023, 12:50
Reviewer Update
I rep**** thanks on my cell phone per you request ...waiting for Bonitas to respond!!
DM
Denis M's updateReviewer Update
09 Mar 2023, 13:30Still waiting ....but not holding my breath...
DM
Denis M's update09 Mar 2023, 13:30
Reviewer Update
Still waiting ....but not holding my breath...
Bonitas Medical Fund's replyOfficial
14 Mar 2023, 09:35Hello Denis M
Thank you for submitting the details to us through Hello Peter.
According to our telephonic conversation we are investigation this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
According to our telephonic conversation we are investigation this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply14 Mar 2023, 09:35
Official
Hello Denis M
Thank you for submitting the details to us through Hello Peter.
According to our telephonic conversation we are investigation this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
According to our telephonic conversation we are investigation this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
DM
Denis M's updateReviewer Update
15 Mar 2023, 16:53I can confirm that a Boncap representative has contacted me and requested I submit both my queries to her on Saturday, 11 March 2023 which was done. We agreed that she will get back to me on Tuesday, 14 March 2023 I then phoned her and was informed that she is on sick leave to date the matter is still pending with them as I am still awaiting on feedback.
DM
Denis M's update15 Mar 2023, 16:53
Reviewer Update
I can confirm that a Boncap representative has contacted me and requested I submit both my queries to her on Saturday, 11 March 2023 which was done. We agreed that she will get back to me on Tuesday, 14 March 2023 I then phoned her and was informed that she is on sick leave to date the matter is still pending with them as I am still awaiting on feedback.