JN
Jasmine N#
1 reviews | Active since Apr 2011
18 Mar 2024, 09:31
Bad Customer Service and Misinformation
Good Day
This is follow up on my complaint of 15 March 2024. The lady that contacted me had not bothered to do any background work on this matter and listen to the recording of the person that had initially called me to resolve the previous complaint I had about moving from direct paying to group payment method. She just said she does not know who I spoke to. How would she if she did not bother to do any background work! Matter still not resolved. If I knew this was the hassle I would face then I would have stayed as direct paying
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Replies (2)
Bonitas Medical Fund's replyOfficial
18 Mar 2024, 09:41Hello Jasmine N#
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated the matter to finance department and we will keep you updated during the cause of the day. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated the matter to finance department and we will keep you updated during the cause of the day. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply18 Mar 2024, 09:41
Official
Hello Jasmine N#
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated the matter to finance department and we will keep you updated during the cause of the day. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We have escalated the matter to finance department and we will keep you updated during the cause of the day. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
JN
Jasmine N#'s updateReviewer Update
26 Mar 2024, 08:37I am not satisfied with the outcome received. I received an email admitting that the person communicating with me on this matter did not communicate clearly and did not advise me of the double deduction. They also indicated it could not be refunded. Where does this leave me? As Bonitas did not advise me and then proceeded to deduct double a monthly premium from my salary without me knowing and my authorisation, is this allowed? I am now left with this amount of money less in my budget with just an apology from Bonitas. What about my financial situation? I I am going to write to the Ombudsman and request that all recordings made be provided to me so I can submit this through. I will also use the last email sent as proof thereof.
JN
Jasmine N#'s update26 Mar 2024, 08:37
Reviewer Update
I am not satisfied with the outcome received. I received an email admitting that the person communicating with me on this matter did not communicate clearly and did not advise me of the double deduction. They also indicated it could not be refunded. Where does this leave me? As Bonitas did not advise me and then proceeded to deduct double a monthly premium from my salary without me knowing and my authorisation, is this allowed? I am now left with this amount of money less in my budget with just an apology from Bonitas. What about my financial situation? I I am going to write to the Ombudsman and request that all recordings made be provided to me so I can submit this through. I will also use the last email sent as proof thereof.