LA
Lucy A
1 reviews | Active since Oct 2017
17 Feb 2022, 07:14
BAD CUSTOMER SERVICE
Bonitas have a CALL ME BACK option. I have tried this option many times to get an agent to call me back - no one has. Don't get me started on their app. They ask a client to select an option and when you do - the response is 'SORRY, I DID NOT UNDERSTAND.' I can honestly say having spent days trying to sort out an issue, understand how and why people get stressed and frustrated.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
17 Feb 2022, 07:23Hello Lucy D
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Bonitas Medical Fund's reply17 Feb 2022, 07:23
Official
Hello Lucy D
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
Kindly provide your membership number or ID number of the principal member privately (to protect your personal information not to be visible on this public forum) in order to investigate your enquiry.
Regards
Bonitas Team
LA
Lucy A's updateReviewer Update
17 Feb 2022, 07:57***
LA
Lucy A's update17 Feb 2022, 07:57
Reviewer Update
***
LA
Lucy A's updateReviewer Update
17 Feb 2022, 08:06Good morning
I would really appreciate an agent to call me.
I would really appreciate an agent to call me.
LA
Lucy A's update17 Feb 2022, 08:06
Reviewer Update
Good morning
I would really appreciate an agent to call me.
I would really appreciate an agent to call me.
Bonitas Medical Fund's replyOfficial
17 Feb 2022, 09:20Hello Lucy D
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter and our representative will be in touch with you. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter and our representative will be in touch with you. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Bonitas Medical Fund's reply17 Feb 2022, 09:20
Official
Hello Lucy D
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter and our representative will be in touch with you. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting the details to us through Hello Peter.
We will investigate this matter and our representative will be in touch with you. We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team