EN
Ellaline N
1 reviews | Active since Jan 2015
22 Oct 2020, 12:12
Bad Customer Service
Went to the doctor earlier this year. Confirmed the procedures with boncap agent Roxaan on the 02/01/2020 got ref told me numerus times that my medical aid covers more than one code 0241. She sounded new so I kept on asking if she is sure and she confirmed its correct. So big surprise here comes the bill i must pay as Boncap only covers 1 or i must ask my doc to send a new account and invoice all on the same code. Which they did and still it doesn`t get paid. They can not put people on the line who cant do the job and then the client must pay. What is the point to get references and still they don`t keep their word. Boncap doesn`t care to fix their problem looks like.
Helpful (0)
Replies (4)0
Replies (4)
Bonitas Medical Fund's replyOfficial
22 Oct 2020, 14:28Hello Ellaline N,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply22 Oct 2020, 14:28
Official
Hello Ellaline N,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
EN
Ellaline N's updateReviewer Update
01 Dec 2020, 12:20Up untill today no response from Bonitas as to their bad service..Its over a month now that they are investigating the matter...looks like they cant answer as they know they did wrong
EN
Ellaline N's update01 Dec 2020, 12:20
Reviewer Update
Up untill today no response from Bonitas as to their bad service..Its over a month now that they are investigating the matter...looks like they cant answer as they know they did wrong
Bonitas Medical Fund's replyOfficial
15 Dec 2020, 16:46Hello Ellaline N,
Thank you for submitting a comment to us through Hellopeter.
According to the email telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply15 Dec 2020, 16:46
Official
Hello Ellaline N,
Thank you for submitting a comment to us through Hellopeter.
According to the email telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email telephonic conversation with our representative from BonCap department, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
EN
Ellaline N's updateReviewer Update
17 Feb 2021, 16:45A Kevin guy spoke to me and explained that they will pay the doctor as it was confirmed so many times and the fault was made on their side...he also explained that the payment will take awhile not years as now weare moving onto 4 months and still no payment to my doctors...and suddenly there is no Kevin and nothing of the conversation on their system...very bad impression from Bonita Boncap.
EN
Ellaline N's update17 Feb 2021, 16:45
Reviewer Update
A Kevin guy spoke to me and explained that they will pay the doctor as it was confirmed so many times and the fault was made on their side...he also explained that the payment will take awhile not years as now weare moving onto 4 months and still no payment to my doctors...and suddenly there is no Kevin and nothing of the conversation on their system...very bad impression from Bonita Boncap.