NM
NONTI M
1 reviews | Active since Jul 2016
30 Aug 2021, 14:38
BAD CUSTOMER SERVICE
I complained about Bonitas a week ago regarding my cards that I have not received in 3 months. They rep**** here to say they will investigate but until today they haven’t investigated or even called me to find out what the issue is and resolve it! How unprofessional!!! I can’t wait to change this medical scheme.
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Bonitas Medical Fund's replyOfficial
04 Sept 2021, 12:01Hello Nonti M Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team
Bonitas Medical Fund's reply04 Sept 2021, 12:01
Official
Hello Nonti M Thank you for submitting a comment to us through Hellopeter. According to the telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team