1 reviews | Active since Apr 2018
Bad customer service
I am disappointed at Bonitas dor the service they've provided. I have been querying (130218CD1PMD) 2 accounts with since Feb and each time, I have to call to find out what's happening. I called last week, was told that my queries have been escalted and that we would receive feedback asap. Still now, NO FEEDBACK. This is the last straw. I called AGAIN today, because of a claim I submitted last week Tues. Gugu the consultant that assisted me (who was so bored, sounding by her voice) told me it takes 15 working days. That info we don't know about. This is unacceptable!!!
Hello sinazo-makeleni,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello sinazo-makeleni,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team