1 reviews | Active since Apr 2011
Bad Customer Service
I recently joint as the company I started working for you only have 2 options .On my application i noted that i have a chronic condition on the application form with the meds i am using , i phones call center twice and on both occasions the consultant told me to get the script from the doctor and to email it to chronic department email which i did,after 2 days got a reply via email that application was declined and send a letter that i personally does not understand about ICD stuff ect, so nowI have to pay out of pocket for medication and i have medical aid. When i was with Discovery I did not have issues like this.
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Hello patrick28,
Thank you for submitting a comment to us through Hello Peter.
Kindly reply privately with the membership number and contact details in order for us to assist with your query.
Please note that your personal information is not showing on the public view platform.
Kind regards,
Bonitas Team
Hello patrick28,
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Hello patrick28,
Thank you for submitting a comment to us through Hello Peter.
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Kind regards,
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Hello patrick28,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team
Hello patrick28,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your comment and that we are currently investigating this matter.
Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved.
Kind regards,
Bonitas Team