Bad Customer Service

<p>I had a dental check up recently with a dentist in Denis network, KEMPEN H M. When i received a statement i noticed that the dentist charged more than scheme tarrif amount for everything and for one code the scheme did not pay at all. This was a surprice to me since i am under the impression that for Bonsave members if you see a Denis network DR they should charge according to tarrif codes. I then called Bonitas Denis call center and the lady that i spoke with could not help me with anything for every question that i asked regarding the benefits she kept saying they are not allowed to disclose. What do you mean you are not allowed to disclose ?? So i just have to pay for benefits that you are not allowed to disclosed to me ? i find this shocking because if you can't explain to me my benefits what is stopping the DR's to charge fro stupid things that the scheme cannot pay for ? She ended up hanging up on me, what a poor service.</p>