1 reviews | Active since Jan 2018
BAD CUSTOMER SERIVICE!
Membership number: *** Reference number: 271124QM9H9F
We sincerely apologies for any inconvenience you may have experienced due to the delay in resolving your query. At Bonitas, customer satisfaction is something we take pride in and anything less than ensuring you are completely happy is unacceptable.
With reference to your hellopeter enquiry, please be advised that the claim for Mr Steph**** Fourie, dated 25/01/2024 and 14/08/2024 has been processed and rejected as the diagnosis code used is not covered under sport related injuries.I do not understand if bonitas staff cant read or not , I need help to confirm which ICD code the specialist must use ! why are you sending me the same message everytime saying the diagnoses code do not match !, i did not want any emails I want a manager to give me a call.
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the telephonic conversation we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team
Thank you for submitting a comment to us through hellopeter.
According to the telephonic conversation we hereby confirm that your concern has been addressed, and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Regards
Bonitas Team