B
Bongeka
1 reviews | Active since Jun 2026
03 Jun 2026, 17:12
Bad communication wi...
Bad communication with the agents and internal departments are unorganized
Helpful (0)
Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
04 Jun 2026, 08:21Hi Bongeka,
We apologise for the frustration you’ve experienced with communication and service. This is not the level of service we aim to provide.
Your feedback has been noted, and our team will contact you to assist further.
Kind regards,
Bonitas team
We apologise for the frustration you’ve experienced with communication and service. This is not the level of service we aim to provide.
Your feedback has been noted, and our team will contact you to assist further.
Kind regards,
Bonitas team
Best regards,
Bonitas Medical Fund's reply04 Jun 2026, 08:21
Official
Hi Bongeka,
We apologise for the frustration you’ve experienced with communication and service. This is not the level of service we aim to provide.
Your feedback has been noted, and our team will contact you to assist further.
Kind regards,
Bonitas team
We apologise for the frustration you’ve experienced with communication and service. This is not the level of service we aim to provide.
Your feedback has been noted, and our team will contact you to assist further.
Kind regards,
Bonitas team
Best regards,
B
Bongeka's updateReviewer Update
15 Jun 2026, 16:51I think I should give an update.
In the same week of writing this post a representative from Bonitas called me to rectify the issue. I thanked them and asked if they can call me after a few hours during my lunch instead and they agreed.
They never called me back.
I would like to give clarity on what my issue was.
Last year Bonitas made an egregious mistake on my tax certificate in which they omitted thousands of Rands that I paid out of pocket for my medical expenses.
Because of this malicious mistake I was not paid my full refund by SARS.
As if this wasn't bad enough, when I tried to contact Bonitas about the issue the agents were so unhelpful and so ***********. This whole ordeal was causing me so much stress that it impacted my personal life
I had to plead my case for over 4 months with Bonitas and till this day Bonitas does not want to send me my updated tax certificate so I can issue to SARS.
Looking back Bonitas has been sending me incorrect statements since 2024. So to be clear this issue has been happening long before the "big transition".
In the same week of writing this post a representative from Bonitas called me to rectify the issue. I thanked them and asked if they can call me after a few hours during my lunch instead and they agreed.
They never called me back.
I would like to give clarity on what my issue was.
Last year Bonitas made an egregious mistake on my tax certificate in which they omitted thousands of Rands that I paid out of pocket for my medical expenses.
Because of this malicious mistake I was not paid my full refund by SARS.
As if this wasn't bad enough, when I tried to contact Bonitas about the issue the agents were so unhelpful and so ***********. This whole ordeal was causing me so much stress that it impacted my personal life
I had to plead my case for over 4 months with Bonitas and till this day Bonitas does not want to send me my updated tax certificate so I can issue to SARS.
Looking back Bonitas has been sending me incorrect statements since 2024. So to be clear this issue has been happening long before the "big transition".
B
Bongeka's update15 Jun 2026, 16:51
Reviewer Update
I think I should give an update.
In the same week of writing this post a representative from Bonitas called me to rectify the issue. I thanked them and asked if they can call me after a few hours during my lunch instead and they agreed.
They never called me back.
I would like to give clarity on what my issue was.
Last year Bonitas made an egregious mistake on my tax certificate in which they omitted thousands of Rands that I paid out of pocket for my medical expenses.
Because of this malicious mistake I was not paid my full refund by SARS.
As if this wasn't bad enough, when I tried to contact Bonitas about the issue the agents were so unhelpful and so ***********. This whole ordeal was causing me so much stress that it impacted my personal life
I had to plead my case for over 4 months with Bonitas and till this day Bonitas does not want to send me my updated tax certificate so I can issue to SARS.
Looking back Bonitas has been sending me incorrect statements since 2024. So to be clear this issue has been happening long before the "big transition".
In the same week of writing this post a representative from Bonitas called me to rectify the issue. I thanked them and asked if they can call me after a few hours during my lunch instead and they agreed.
They never called me back.
I would like to give clarity on what my issue was.
Last year Bonitas made an egregious mistake on my tax certificate in which they omitted thousands of Rands that I paid out of pocket for my medical expenses.
Because of this malicious mistake I was not paid my full refund by SARS.
As if this wasn't bad enough, when I tried to contact Bonitas about the issue the agents were so unhelpful and so ***********. This whole ordeal was causing me so much stress that it impacted my personal life
I had to plead my case for over 4 months with Bonitas and till this day Bonitas does not want to send me my updated tax certificate so I can issue to SARS.
Looking back Bonitas has been sending me incorrect statements since 2024. So to be clear this issue has been happening long before the "big transition".