Bad Communication

So I've been a member with Bonitas for more then 2 years already ... And every year that ask you to fill out a verification form to confirm your plan and it you would like to stay on it .

But one thing I have to say they have the WORST Communication ever !!!!!

If it's not ther agents that drop lines . It's that they don't know how to inform members on Changes . To there option plan. But they are quick to increase the option plan one on .

I'm in such a situation where I'm pregnant and on my last and it was for the Dr rooms to inform me that they are no longer with Bonitas . For 3 weeks I've been up and and down trying to resolve this matter even got a motional Letter from Dr and I had to send one . Just for Bonitas to still not even giving me a answer . I've been phoning everyday to follow up but there team leaders are constantly in meetings no one gets back to you . It's like they don't care about their members .

Like why am I then paying medical aid . If this is the poor service one get . They go over ther turn around time . And then agent's wants to give you different information every time you call .... Literally the WORST service ever.

If I wasn't so far pregnant I would cancel my medical aid . But now I'm in the unknown stressing as to where do I give birth . How do I pay my gynae and hospital if I'm paying so much for medical aid. And I should be booking my bed already .