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NP
Nadia P

1 reviews | Active since Aug 2017

05 Oct 2021, 12:05

Bad Claims Process

I submitted a claim on the 15th of September 2021 for chronic medication that is due for 01 October 2021, till today 05 October 2021 the claim was never looked at and upon numerous email as from 01 October 2021, no one took the initiative to even call and find out what my complaint was all about, I only received automated email responses. I find that Bonitas being a FSP gives perthitic service to their members, what happened to the TCF values in a financial institution. I have been a member since 01 January 2021 and both chronic claims hasn't been a pleasant experience as in both claims submitted I am receiving my medication a week later, these people are playing with my health, but in this recent claim, the claim wasn't even attended to.

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Replies (3)
Bonitas Medical Fund
Bonitas Medical Fund's reply05 Oct 2021, 12:27
Official
Hello Nadia P 
Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. We will investigate this matter.  We appreciate your patience while we are resolving this query for you. 
Kind Regards
  
 The Bonitas Team

NP
Nadia P's update05 Oct 2021, 12:34
Reviewer Update
Whoever typed this response, please don't think I am patient, because I am not. You could write a reply, what would it cost you to take the initiative to give me a call. I am not a robot to be speaking to a machine all the time, have the ***** and face up to your wrongs and make things right, have you ever heard about First Time Call Resolution.
Bonitas Medical Fund
Bonitas Medical Fund's reply21 Oct 2021, 22:20
Official
Hello Nadia P Thank you for submitting a comment to us through Hellopeter. According to our telephonic conversation and the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team