Bad & Cheap Service

I'm very displeased with Bonitas service. I have been a member since December 2020 and I already wish I could go back to my previous medical aid. It is so blatant that they will go out of their way to NOT cover you. I have sent multiple emails with motivational letters to various Bonitas email addresses & departments and have never once received a response. I have missed out on important medical treatment because of this. It is like their email inboxes go into the abyss and no one ever reads your emails or provides feedback.

Firstly I require chronic medication monthly, and right from the beginning I was told I need to go through Pharmacy Direct to get my chronic medication or else I will have to pay some kind if penalty fee if I go to any other pharmacy. I have never in my life experienced such appalling service from any company ever until I had to deal with Pharmacy Direct. Absolutely horrific how poor their service is. Eventually I reached a point that I just gave up and started going to other pharmacies, and now I pay a couple hundred rand extra every month for not using Pharmacy Direct - this is exploitation of people with chronic health issues. Either find a new service provider that doesn't treat your customers so poorly or get rid of this ridiculous rule that we are only allowed to go to one specific service provider. Do you even read the reviews on Pharmacy Direct or just don't care?

I needed a bite plate created for my teeth due to a medical issue causing tension in my jaw and resulting in my teeth being negatively effected. Bonitas completely denied to pay for the bite plate. Is medical cover only considered necessary when you're at the point of death? Then when I sent the motivational letter to the dental department 4 TIMES it was just ignored. Now a year later I'm going back to the dentist because of damage caused since my medical aid wouldn't cover a procedure.

I ended up in hospital recently for a ankle surgery, and Bonitas declined to cover part of the surgery, resulting in extra work needing to be done by the surgeon. Then they also decline to cover my moon boot and crutches - HOW am I supposed to heal from a ankle surgery when you won't pay for the aftercare? I sent another motivational letter 2 weeks ago, and of course, no response.

With the amount of money I pay every month (because Bonitas refuses to cover most of my chronic medication and the fact I pay a penalty for going to other pharmacies), I might as well cancel my medical aid plan because I end up paying the exact amount I am paying monthly to Bonitas.

Seriously considering moving to a new medical aid and going through all that stress just to get away from terrible service. It is just so blatantly clear that Bonitas is unreliable and doesn't care about their customers wellbeing, I mean you could at least pretend to care.