bad

I am not a happy client with Bonita's medical Fund. I have called and explained to them that i had a plan bonfit select as of 1st of dec 2023 and moved over as of fist of Jan 2024 to bonsave plan. The form that i have signed has said that you pay a monthly contribution and the broker i dealt with. In dec i paid one installment, but because i moved plans in January i was double debited and noone can explain why. Finance team said i have to pay in advance for Feb but i was not explained that to me and neither was it written on the signed option changed form that one has to pay in advance for the following month. Also drs visit that was claimed on my bonsfit select plan was processed again on my bonsave plan which i have told them they are duplicating the claims and i was told no they are only processing it now on my new plan.

I also referred my friend which her plan was active as of first of February 2024, she was only debited once on her plan and not advanced payment. I am not getting any help from the call center agents to explain to me why i must pay in advance for the month of February 2024 when my monthly contributions are for the 25th of each month. To top it off they suspended my benefits and removed my banking details where the debit order should go off and also not refunding my co payment i made on the 24th of Jan which i submitted the proof on the 26th of January 2024 and again on the 29th of January 2024.

I will stop referring my friends, collogues and family to Bonita Medical Fund, the worst experience i have had with a medical aid. I was on a medical aid before, but never was i asked to pay twice in one month for the next month yet the next month i will be asked to pay again. I am going to the ombudsman as well and also legal actions to take against Bonita's Medical fund. Membership number ***