Bad Call Centre Operation

<p>What is the use that you have to pay a huge amount for your medical aid but it seems that they can not increase their call centre agents to assist you when you have a problem that you need to speak to them? For holding for 26 minutes to speak to a the customer service is rediculous. And then to top it off the phone call was dropped when they answered! </p> <p> </p> <p>Rather increase your customer service operators so that doctors, pharmacists and your clients can make contact with you in a reasonable respected time period. </p> <p> </p> <p>I'm really not happy with the service I receive from your operation. I pay a lot of money towards my medical aid for my family and you can not even get people to assist me when I have a query. </p>