HJ
HOPE J

1 reviews | Active since Feb 2020

10 Sept 2026, 20:19

BAD BONITAS MED AUD

If I could, I'd rate Bonitas - 10. It's pathetic service since Momentum has taken over from Medscheme.Ni body abswers calls, WhatsApp messages aren't rep**** to, more emails are 3 weeks old, nobody even opens them. It's pathetic how bad, horrid, appealing the service is. We can't wait to cancel and go with Discovery or any other company. There's no words to describe how poor the ser8is, lack if response, Ira like a ghost company, dealing with a government Dept is more hopeful than Bonitas. Horrid, people out there, we need to watch Ned aid, abs those intend joining Bonitas, DO NOT, I repeat Do not join Bonitas, it is by far the worse, they get top prize for the absence of assisting consumers I think it's time for the Medical ombudsman to get involved. We aren't getting free med aid Bonitas, we are paying hefty fees. Disgusting how low you've degenerated.

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Replies (2)
HJ
HOPE J's update11 Sept 2026, 13:13
Reviewer Update
It's shameful how you conduct business, you adk for details to be provided!! Must 1 go to this length to get a resolution? It's absolutely disgusting, extremely disappointing, totally impossible to get assistance, response from Bonitas. You certainly going to lose 100s of 1000s of clients, due to ignoring customer complaints, claims, etc. Do you have any empathy, it's our time our emails, our calls and still, krappy service. This doesn't even begin to describe how terrible your service is. And regret to be still affiliated with Bonitas. I will seek the Medical Ombudsman, clearly , you give a rats @#R_ about your clients. You are the reason for your unraveling demise. Consumers must never ever opt for Bonitas.
HJ
HOPE J's update16 Sept 2026, 05:46
Reviewer Update
You do bigger all, my claim is still not processed, why must it take, a complaint on HP, for you to now pretend to be helpful. You haven't responded to my emails, weeks of non contact, but query nos, Sibongile, emailef, and that's the end, Saneliswe from momentum, no help, it's utter nonsense, horrible service, imagine a medical aid to treat clients this pathetic, People do mot go with Bonitas, you will regret it