MG
Marthinus G

1 reviews | Active since Jul 2020

06 Oct 2025, 19:18

Bad Bonita's

Please be beware of Bonita's medical aid. They do not explain to you that when using the hospital option after hours that you must obtain authorization. I went to the hospital because i had a terrible pain in my head and was not aware that i must have authorization nor did the hospital inform me about this fine print rule. They also do not reply on E Mails. I believe that this is unfair and that they should pay the account.

I also app**** for medication to be added to my chronic via E. Mail they did not even answer me.

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Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply06 Oct 2025, 21:30
Official
Hello Marthinus G Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
     Your enquiry will be attended during office hours. Kind Regards
  Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply07 Oct 2025, 08:41
Official
Hello Marthinus V 

Thank you for notifying us of your complaint. 

We will investigate this matter.  We appreciate your patience while we are resolving this query for you. 
Kind Regards 

Bonitas Team