Bad bad service from Bonitas medical

This is my second bad review of Bonitas, since my first review little has been resolved, Ive been on emails, calls since June to ask about my double debit order deduction, I since send email and all proof, not resolved yet, I also asked about my debit order, if it is still in place up to date, no response, then I asked to change my debit order details, still waiting, you get ref no, escalation but no resolutions, come November I'm out of here!