Bad, bad service from Boncap

Its me again, I am still in a battle with Boncap. They dragged their feet last year with our application to become members of Boncap. I send my applicatin to them in September 2024. Than the battle started to het feedback from them, finally without letting me know we became members of Boncap im January. Now I am been panalized for not havimg medical aid for the duration Oct to Dec and I have to pay my chronic medication out of pocket. I was supposed to be a member of them from 1 Oct 2024, but they did not do their work. Now I am the one thats been panalized for them not doing their work. How does that work, can somebody explain this to me. I am emailing them for answers for the past 2 weeks, and have not heard from them. The lasr response that I got from them inconnection with this matter was 10 April. I am so frustrated at the moment.