Bad bad service

I posted a negative review about Bonitas last week due to the ongoing issues with my medication claim. On Friday, an agent contacted me and assured me that the matter had been resolved and that I would receive my medication.

However, on Saturday, I received an SMS informing me that my claim had been declined and that I would not be receiving the medication after all.

This level of service is completely unacceptable. I have paid my premiums in full and do not owe Bonitas any outstanding amounts. It is extremely frustrating to be given assurances that the issue has been resolved, only to receive a contradictory message the very next day.

I expect a clear explanation for this situation and an urgent resolution to ensure that I receive the medication I am entitled to under my medical aid benefits. Even today calls are not answered emails not responded to either.