JG
Jeremy G

1 reviews | Active since Jul 2019

15 Jul 2019, 14:53

Bad bad service

My partner and child are the main members and and dependants amd the bank account is on my name. My daughter is 9 and it's been this way ever since. SARS requires a letter confirming this amd so far teice Bonitas sends an email with the main member as the bank account holder as well. I mean how bad are you guys? Because of your errors i must now wait to submit my documents. Pathetic.

0
Replies (5)
Bonitas Medical Fund
Bonitas Medical Fund's reply17 Jul 2019, 08:32
Official
Hello Jeremy Govindasami,

Thank you for submitting a comment to us through Hello Peter. 

Kindly reply privately with the main member membership number in order for us to assist with your query. 

 Kind regards,                  

Bonitas Team          
JG
Jeremy G's update19 Jul 2019, 11:04
Reviewer Update
I have contacted Bonitas directly since last week and still nothing. Its a waste of time contacting you direct.
Best part i email 3 email addresses ans still the wait
JG
Jeremy G's update19 Jul 2019, 12:16
Reviewer Update
It is now 7 working days
JG
Jeremy G's update20 Jul 2019, 06:08
Reviewer Update
Wow you guys at Bonitas are really special. All this started by me requesting a letter regarding bank details. Today i get an email saying details have been updated. Where is the letter? Damn you guys a ***********
JG
Jeremy G's update20 Jul 2019, 06:27
Reviewer Update
How is it that emailing 4 different addresses all your staff is just as ***********? Explain how I still dont have my letter?