MB
MAUREEN B

1 reviews | Active since Oct 2013

24 Nov 2020, 14:42

BAD BAD SERVICE

Not replying. I want someone to phone on my cell. .someone who CAN help instead of transferring me from one department to another. Someone who knows what they are talking about & doesn't just put the phone down.. cell ***

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply24 Nov 2020, 16:05
Official
Hello MAUREEN, 

Thank you for submitting a comment to us through Hello Peter.

We are attending to your query and appreciate your patience while we are resolving this query for you. Regards,

Bonitas Team 
Bonitas Medical Fund
Bonitas Medical Fund's reply01 Dec 2020, 20:49
Official
Hello MAUREEN,

Thank you for submitting a comment to us through Hellopeter.

According to the telephonic conversation with our representative from Chronic Medicine Management (CMM), we hereby confirm that your concern has been addressed and feedback will be provided accordingly.

As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.

We apologise for any inconvenience caused to you.

Thanks and regards,

Bonitas Team