Bad, bad horrible Bonitas service

On Wednesday the 3rd of June 2026, I had a dreadful, horrifying experience with Bonitas medical aid. My daughter was diagnosed with a medical condition that needed immediate admission. (PET) The doctors consulting room tried to call bonitas from 13h00 without success to get an authorization number, then at 14h00 my daughter called to assist with calling Bonitas, I eventually got hold of them and explained that authorization number is needed urgently to admitted my daughter to get treatment ASAP so that her blood pressure must be under control as she runs the risk of fitting, Yooo... The lady that was assisting me wanted to know about ICD codes, vital signs, hospital practice number, doctors practice number.. The list was endless of which is the information they should seek it from the hospital, I had to merge the calls so that they get all that information they need, after that they told me to wait for the authorization number, the phone kept on ringing for 30 min and when the lady came back with a response the ICD code that the hospital gave them is not on their system, I had to merge the calls again for the hospital to repeat the ICD codes. Then another wait for the authorization , the person to give the authorization number is nowhere to be found, with no luck, that time I have parked my car on the side of the road, fearing smash grab as well, but I don't have a choice because my daughter must be admitted, they don't understand the severity of PET. The doctor's consulting room clerk was begging them to admit my daughter and will be sorted while in the ward, the plea fell on deaf ears. Then they told me to drop the call and will revert back you me,. My daughter was reporting dizziness.. And I was helpless. By the time they reverted back to me it was 17h00. Never seen the incompetence such as this in my life.. Horrible experience, I don't think I will ever tell a person to join this useless Bonitas medical aid. I'm done with this medical aid, you will die while waiting for authorization.... Thank you new administration for your incompetence and don't care attitude.