Bad Bad Bad service.

not even deserving one star, I'm so frustrated, my daughter was in hospital. More than a week ago we are still waiting for that authorization, and now thy pay everything out of my savings and not out of the hospital benefits. I phone them a few times they tell me to phone the hospital that I did and when you phone Bonitas again they say it is not the correct information. If i ask them please to phone the hospital I will hold the line they say they cannot make any phone calls, then when you ask to please talk to a manager the put the phone down. There service is sooooo bad for the price you pay. I am thinking of rather move to another medical aid

The problem came in once they made changes, and they do not tell the truth I'm not the first Bonitas member with this problem and if you phone them they person on the other side do not know what is going on how???