BAD BAD BAD service

My Wife is on Boncap , which is income based, she got an SMS to submit her proof of income, I sent her Payslip thru, they double debited her account, I phoned only to be told its because she didn't send in the forms that they e-mailed to her, she is currently on maternity leave, I asked them to send the forms to my e-mail, I filled in the forms and re submitted,phoned today and they said they are not going to update her policy as they want my proof of income as well, I just feel that its got nothing to do with them of how much I earn as this is my wifes policy, my vehicle insurance does not ask for her salary as it is my policy and not hers, the call centre people are *********** and tells me that that is what the medical aids board are now requesting, I have phoned 4 other income based medical aids and none of them heard of this, I think bonitas is making up rules as they go along,