mZ
marius Z
1 reviews | Active since Dec 2020
05 Dec 2020, 10:54
BAD BAD BAD
Bad bad bad. All is well when you are paying but try cancelling your membership and the troubles begin. bonitas keeps on taking debit orders even after you have given the required 30 days cancellation notice. took the matter up with them and their response is simply that my membership is still active, even though they confirmed my last debit order would be beginning of november. unacceptable and ***********.
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Replies (2)0
Replies (2)
Bonitas Medical Fund's replyOfficial
06 Dec 2020, 23:01Hello marius Z,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply06 Dec 2020, 23:01
Official
Hello marius Z,
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for notifying us of your complaint, we are sorry to hear about this, we are glad that you have brought this to our attention.
We are currently investigating this matter and we will keep you updated until the matter has been resolved.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
22 Dec 2020, 07:34Hello marius Z,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply22 Dec 2020, 07:34
Official
Hello marius Z,
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to the email communication, we hereby confirm that your concern has been addressed and this matter has been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team