BAD BAD and/or POOR SERVICE

Item: Bonitas Medical Fund
Rating: 1

Bonitas has proven that it's **** medical aid with poor customer service. I am currently a member of a professional medical aid but now with the economic circumstances of my family, I thought Bonitas would be my best option as I was with them in my early years of my career but that has proved extremely difficult. I have submitted all the required information to join in January 2022 but they want to coerce me to terminate my current medical aid scheme without knowing whether they will approve me or not. This is a poor service I have ever received from what is deemed a private institution that it pride itself with efficiency and professionalism. Bonitas, I think you can do better than this. Your latest reference number to me is *** ID [MI***].

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Replies (1)

Bonitas Medical Fund's replyOfficial

11 Nov 2021, 11:55

Stanley S Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve. According to the email conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved. As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service. We apologise for any inconvenience caused to you. Thanks and regards Bonitas Team

Bonitas Medical Fund's reply11 Nov 2021, 11:55

Official