Bad Attitude on part of the scheme as a whole

2 weeks ago I laid a complaint that there had been a double payment to my medical aid. I sent a verbal request that they refund me and I was told to make it a written request. I did. After days of countless phone calls and what will amount to hours of talk-time ( they don't have a toll-free number BTW) I had a telephone consultant ( RUA) tell me that my the system will generate a pay date in a day and I should wait. Again! I did. I called them to find out what is going on but the same consultant (RUA) tell me that payment will be in 3 days time as that is the turn-around time for refunds and because my request has been \escalated\". That was a lie of course. I called again to be put on hold for periods of 20-30min. To be told that my 2 week old request for a refund of almost R2000 had only been \"officially\" made today with said \"escalation\" and that the \"payment will be made again in 3 days \". I blew a gasket and hung up. Called again to have them send me written confirmation of this payment that is allegedly going to take place 3 days from now. 2 weeks later and an email to the office of the Bonitas Principal Officer and my payment is still gonna be made in 3 days time. "