AS
Alfred S
1 reviews | Active since Jul 2019
09 Oct 2020, 14:35
Bad at refunding the client and no communication.
I am a member of Bonitas Boncap Medical aid. I cannot believe a big medical aid company can be so *********** to pay back a refund of R399. 00. They voided the payment since August with no explanation, I updated my banking details, complained and called several times, yet incompency lives on. But if you are one day late you suspended from using your medical aid. Now with this incompetency, who must suspend you Bonitas? Why am I not being paid my refund, why do I keep getting statements but no payment? Very bad service indeed.
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Replies (2)
Bonitas Medical Fund's replyOfficial
09 Oct 2020, 14:58Hello Alfred S,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's reply09 Oct 2020, 14:58
Official
Hello Alfred S,
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Thank you for submitting a comment to us through Hello Peter.
This is to confirm that we have received your enquiry and we are currently investigating this matter.
We appreciate your patience while we are resolving this query for you.
Regards,
Bonitas Team
Bonitas Medical Fund's replyOfficial
11 Oct 2020, 22:28Hello Alfred S,
Thank you for submitting a comment to us through Hellopeter.
According to our email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to our email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Bonitas Medical Fund's reply11 Oct 2020, 22:28
Official
Hello Alfred S,
Thank you for submitting a comment to us through Hellopeter.
According to our email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team
Thank you for submitting a comment to us through Hellopeter.
According to our email communication, we hereby confirm that your concern has been addressed and this matter has now been resolved.
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concerns to our attention when we have failed to deliver this service.
We apologise for any inconvenience caused to you.
Thanks and regards,
Bonitas Team