Hellopeter
Share Your Experience
SR
Shan R

1 reviews | Active since Oct 2021

20 Oct 2021, 10:47

Bad and slow service. They don't care about chronic patients

They give you a reference number but don't get back to you. Especially about chronic patients. Bad and slow service. I've send a email 5 days ago still no response.

0
Replies (2)
Bonitas Medical Fund
Bonitas Medical Fund's reply20 Oct 2021, 10:50
Official
Hello Shan R 

Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.
 
We will investigate this matter.
  
We appreciate your patience while we are resolving this query for you.
 
 Kind Regards
   
 The Bonitas Team


Bonitas Medical Fund
Bonitas Medical Fund's reply25 Oct 2021, 06:04
Official
Hello Shan R
 
Thank you for submitting a comment to us through Hellopeter.
 
According to the telephonic conversation with our representative, we hereby confirm that your concern has been addressed and this matter has been resolved.
 
As Bonitas we strive to give the best customer service to our clients and appreciate it when you bring your concern to our attention when we have failed to deliver this service.
 
We apologise for any inconvenience caused to you.
 
Thanks and regards
 
Bonitas Team