Bad advice

On the 26/5/2018

I received an statement stating that I'm owing R9000 rolling off the amount after 10 months of cancelling my membership with Bonita's.

Then called your call centre and consultant that was assisting couldn't explain why I'm only told after 10 months about the outstanding balance. One of the explanation was I have spent more than what expected with the first 6months of the year.

But when they received notification of termination, they called me and non of outstanding balance was discussed with me nor was I prepared maybe i my have outstanding balance depending on my medical aid behaviour for 2017.

Even during my 7 years of using bonitas, I was not informed that should I terminate my membership after using more than the allocated funds for that period I had medical aid then I would need to pay that amount over spended back for that period in the year.