Bad admin

I was admitted to hospital in August and was discharged 4 days later, I then phoned Bonitas to ask why i have shortfall in the hospital bill that i now need to pay, i was then informed that they did not pay the Physiothe****** as there was no referral. I asked them who should have gotten it, as i was bed ridden and did not even know one is needed. I asked them to give a solution to this problem. All they could say to me is that they want a referral, no solution and not even an effort to resolve this.