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Item: Bonitas Medical Fund
Rating: 1
Author: Eldene K

I have an appointment for my son at the pediatrician, Bonitas won't pay as they require a referral letter from a GP. Make it make sense, to pay 2 doctors. You are just exhausting the medical aid!!

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Replies (2)

Bonitas Medical Fund's replyOfficial

12 Jan 2026, 16:21

Hello Eldene K  Thank you for notifying us of your complaint. We are so sorry to hear about this, we are glad that you brought this to our attention to resolve.  Our Office hours are 08:00 - 16:00 Monday – Friday. Closed on weekends and public holidays
Your enquiry will be attended during office hours.  Kind Regards
  Bonitas Team

Bonitas Medical Fund's reply12 Jan 2026, 16:21

Official

Bonitas Medical Fund's replyOfficial

13 Jan 2026, 09:13

Hello Eldene K
Thank you for bringing this to our attention. We’re sorry to hear about your experience and appreciate you reaching out.
We will investigate this matter.
We appreciate your patience while we are resolving this query for you.
Kind Regards

Bonitas Team

Bonitas Medical Fund's reply13 Jan 2026, 09:13

Official