TD
Thandeka D

1 reviews | Active since Jun 2016

15 Jun 2016, 13:03

Baby bag and goodies for mom is a lie

<p>Bonitas promise to give baby bag and goodies for a mother, is a lie.</p> <p> </p> <p>In September 2015, when I was 2 months before my due date, I called Bonitas to request for a baby bag and mother goodies, as per their promise that they give to mothers and babies, the lady I spoke to, told me that I dont have to ask for it, she said it would be sent to me when my due date was closer, as the medical aid was aware that i was pregnant. I kept checking the post office when my date was close, and there was no bag or anything from Bonitas. after giving birth to my daughter I called Bonitas again to tell them again to request the bag, and the gentleman I spoke to took all my details and explained that the bags and the mom goodies are done by a separate company, and he said he would give them my details and I should expect the things within four weeks. I Never received it until I made another call early Match, and the lady whom I spoke to made me hold the line whilst she was checking, until it was hung up.</p> <p> </p> <p>VERY DISAPOINTED IN BONITAS WITH THEIR PROMISE WHICH THEY CANT KEEP.</p>

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Replies (5)
Bonitas Medical Fund
Bonitas Medical Fund's reply15 Jun 2016, 15:03
Official
Hello kinglight6 Thank you for submitting a comment to us through Hello Peter. This is to confirm that we have received your comment and that we are currently investigating this matter. Our representative will be in touch with you shortly to discuss this matter and ensure that it is speedily resolved. Kind regards Bonitas Team
TD
Thandeka D's update16 Jun 2016, 12:28
Reviewer Update

Thank you. I am looking foward to your feedback. I can be contacted on ********** 725

TD
Thandeka D's update17 Jun 2016, 18:19
Reviewer Update

Hi.

I am still awaiting to be contacted, nobody has contacted as yet.

TD
Thandeka D's update08 Aug 2016, 21:05
Reviewer Update

I received the bag. It very beautiful, worth the wait. thank you bonitas

Bonitas Medical Fund
Bonitas Medical Fund's reply10 Aug 2016, 11:14
Official

Hello kinglight6,

Thank you for your encouraging message.

Our aim is to provide excellent customer service at all times and your feedback is an opportunity for us to measure our service.

We appreciate you taking time to comment on your experiences with us.

Kind regards
Bonitas team