Awful experience

My experience was nothing but unpleasant from the ambulance taking very long to get to me to the lady who assisted with requesting the abundance after requesting for a call out twice on the app. No sense of urgency at all. Now im getting clsims feedback on items thst you wont pay for because you need motivation. Who must motivate and how ? As soon as I can change im changing, You know I requested for an ambulance on the 16th too only to get a call the next day, is that what you call service