Awaiting repayment of dual premium debit

<p>I am appalled at the way in which Bonitas has handled the refund of a double debited membership premium owed to me since December 2016. The 'Finance' department is a joke as they never fully resolve queries and don't follow up on promises made. After it was discovered that a premium of R3958 was owed to me (despite me specifically mentioning that I changed jobs and to pay ME out) they went and paid out the refund to my previous employer. They then call me to say that they will ensure that they retrieve the funds from the employer and pay me (in turn). This call was on the 01-02-17 by a Tebogo Majola (who claimed he would personally attend to the issue). To date( 03-04-17), no follow-up communication has been sent on this matter despite more emails to their 'queries' department and ,needless to say, I have not been refunded. Why would you take the time to call a customer personally, promise swift resolution of an issue and NEVER follow-up? I even asked them to internally resolve the query as I wanted to save them the embarrassment of being shamed publically on this platform. However, they deserve nothing more than what they are getting. They are a bunch of buffoons teetering on the brink of chaos at Bonitas (actually, I am certain that chaos must be achieved by now). I would caution anyone against supporting this medical aid with your hard-earned money. They are in the business of *****ing customer's money and holding no-one accountable for it. Absolutely pathetic customer service, to say the very least.</p>